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A SAFE JOURNEY WITH AIR MAURITIUS
At Air Mauritius your safety has always been our topmost priority. In these unprecedented times, our focus is even more on the health & safety of our customers and of our personnel.
We have adapted our services to offer you a safe journey with us.
As the national airline of the Republic of Mauritius, we are committed to our national responsibility. While the borders of Mauritius are still closed for International flights, we have resumed our Rodrigues operations and continue to operate flights for the repatriation of our citizens as well as scheduled cargo flights, which have also enabled the transportation of crucial medical supplies.
All the necessary sanitary and other precautionary measures are being taken in full compliance and even beyond what is recommended by regulatory bodies like the World Health Organisation (WHO), the International Air Transport Association (IATA), the European Air Safety Agency (EASA) and other aviation partners.Our trained personnel
Our frontliners are equipped with Personal Protective Equipment (PPE) and have been trained and briefed about the latest hygiene and cleaning protocols.
Our cabin crew are briefed on the latest updates about health and safety measures, and are subjected to temperature screening before each flight. Crew members are provided with full protective equipment for their safety and that of our passengers.
Cleaning of aircraft
A reinforced deep cleaning protocol has been implemented for all our aircraft cabins including high touch surfaces, all cabin items and service equipment among others. Full disinfection of the aircraft including cargo holds is conducted as required, in accordance with recommendations from regulatory and health authorities.
At the Airport
With all the precautionary measures now in place, the check-in and boarding processes are longer, and passengers are advised to arrive at the airport 3 hours before the scheduled departure.
It is compulsory to wear a mask at all times at the airport and onboard.
Airport authorities have arranged for the availability of hand sanitisers at every point of interaction and at the restrooms.
Temperature screening is carried out for all passengers prior to the flight.
At Check-In, only confirmed bookings will be entertained. While social distancing has been integrated in queue management, we encourage you to check-in online 30 hours prior to departure and get your boarding pass on your mobile.Due to the current health situation, our lounges at SSR International Airport are temporarily closed.
On Board
Cabin air quality. All our Airbus aircraft are equipped with High Efficiency Particulate Air (HEPA) filters which offer air quality similar to that of hospital operating blocks. The air on-board is totally renewed and purified every 3 minutes.
On ATR aircraft, air quality is ensured by the continuous fresh air supplied from Environment Control System packs and the high renewal rate of the cabin air volume.Accessories. Linens and blankets are washed and dried at 900C. Cutlery and crockery are washed and thermally disinfected at a temperature above 700C. Headsets are carefully refurbished and sanitised.
For your safety, an adapted onboard service is being offered to minimise contact.
Our Inflight Duty Free service has been temporarily suspended.Arrival
All requirements issued by health authorities applicable at your destination will need to be met. You may obtain information here and more information from the respective embassies and consulates. Air Mauritius will assist you wherever feasible.
Checklist to prepare for your travel